Edward StOnge
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Having the same log in failure issues as several other folks. Have tried uninstall/reinstall several times. Also, tried log in using phone#, e-mail, Sim id, etc. Nothing works. I've been using this app for several years and it's always worked great. Please help. Update: Thank you Frank, I don't know what you did but, the app is back up and running.
3,425 people found this review helpful
TracFone Wireless, Inc.
June 16, 2022
Hi Edward StOnge. We regret for the inconvenience caused. Try to uninstall the app and install it again. If this does not work, please chat using this link http://bit.ly/2CuBvXO. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you. ^Frank
Sofia Cole
Do not get Tracfone or this app! The service is terrible and there are comparable plans for lower prices although the cheap as dirt plan I've had is hard to find. The interface looks like it's from the 90s and is impossible to navigate. I have no internet or MMS messages and texts get randomly broken up and put in the wrong order. I rarely have strong enough service to send or receive text messages. Save your money, time, and space. Find somewhere else
3,602 people found this review helpful
TracFone Wireless, Inc.
August 1, 2022
Hi Sofia Cole. We do apologize for any problems you have encountered in the app. We'll be glad to look into this for you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. Thank you. ^Franz
A Google user
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Can no longer get minutes, data, or text messages remaining with latest version. Simply continue to get a message that the operation is taking longer than expected and to try again later. Have restarted, cleared data, etc. multiple times over several days and nothing had worked. Update: released new version that worked for a few days, but stopped working a few days later and still isn't working. Horrible app developers.
611 people found this review helpful